NES offers support to help customers pay their electricity bill

NASHVILLE, Tennessee (WTVF) – Nashville Electric Service offers additional assistance to help customers having difficulty paying their electric bills.

NES worked with the Tennessee Valley Authority to expand assistance through TVA’s Community Cares Fund.

As of November, an additional $ 1 million in help has been available for any customer who is struggling to pay their bill due to challenges related to the pandemic.

The additional assistance is in addition to the $ 6.7 million in VAT and NES donated to help customers in 2020.

Billing assistance is available for customers who have lost income due to COVID-19 with no other income requirement.

Customers are encouraged to seek assistance via Need link Nashville. Funds are available on a first come, first served basis.

NES said that by completing an application and providing your signature, customers agree that their need for assistance is related to the hardships caused by the COVID-19 pandemic and that their household income does not exceed 300% of the level. federal poverty.

To help customers navigate the options available, NES has created a website focused solely on assisting customers who need assistance with paying their bills: www.NESHelps.com .

NES also encourages customers to call NES to speak to a service advisor at (615) -736-6900.

They will guide clients through the navigation of available resources.

NES Customer Relations – 615-736-6900, Monday to Friday 6 a.m. to 12 p.m. and Saturday 7 a.m. to 5 p.m..


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Julio V. Miller

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